📅 Last updated: June 2026 · Version 1.0
🚨 Important Fraud & Scam Warning — Read First
We have received reports of scammers contacting customers after their booking, pretending to be DoorstepsWash Jammu. Please protect yourself:
- DoorstepsWash Jammu will NEVER call you from an unknown or private number after your booking is confirmed.
- We will NEVER ask you for your OTP, password, UPI PIN, or any bank details over a call or message.
- We will NEVER ask for advance payment. Payment is only collected in person after service is done.
- We will NEVER ask you to share your screen, install any app, or click any link to "confirm" your booking.
- Our only official number is +91 94697 93349. Any other number claiming to be us is a SCAM.
- If you receive a suspicious call, hang up immediately and report it to us on WhatsApp.
1. Who We Are
DoorstepsWash Jammu is a doorstep vehicle cleaning and detailing service operating in Jammu, Jammu & Kashmir, India.
Official Contact: +91 94697 93349 (WhatsApp & Call)
2. What Data We Collect
| Data | What | Why |
|---|
| Identity | Full name | To confirm bookings |
| Contact | Phone number, email | Booking confirmation, OTP, password reset |
| Location | Service address | To reach your vehicle |
| Booking | Service type, date, time | To fulfil your booking |
| Account | Password (secured) | Account login |
We do NOT collect payment card details, UPI PINs, bank account numbers, or any financial information. All payments are made in person after service.
3. How We Use Your Data
- To confirm and manage your bookings
- To send OTP verification during registration (via email only — never via call)
- To send password reset emails when you request it
- To contact you via WhatsApp from our official number for booking updates
- To detect and prevent fraud or abuse of our platform
⚠️ We will NEVER call you to ask for your OTP. OTPs are sent only to your email and are only to be entered on our website. If anyone calls asking for your OTP — it is a SCAM. Do not share it.
4. How We Protect Your Data
- Your personal information is stored securely using industry-standard protection methods.
- Passwords are never stored in plain text — they are secured using strong cryptographic methods.
- All communication between your browser and our servers is encrypted.
- Access to your data is strictly limited and protected with multiple security layers.
- Your login session is automatically invalidated when you log out.
5. What We Will NEVER Ask You
🚫 DoorstepsWash Jammu will NEVER ask for:
- Your OTP — over call, SMS, or WhatsApp
- Your password or login credentials
- Your UPI PIN, ATM PIN, or bank account details
- Advance payment before service is done
- Access to your phone or screen
- Installation of any remote app or software
- Payment to any number other than our official number
If anyone asks for any of the above claiming to be DoorstepsWash Jammu — hang up and report immediately on +91 94697 93349.
6. Third-Party Services
We use trusted third-party services only for essential functions:
- Website Hosting — to serve this website securely
- Email Service — only for sending OTP and password reset emails to you
These services only receive the minimum data necessary. They do not use your data for advertising or any other purpose.
7. Your Rights
👁️
Access
View all data we hold about you
✏️
Correction
Update your name or email in Account settings
🗑️
Deletion
Request complete account and data deletion
📦
Portability
Request a copy of your data
To exercise any of these rights, contact us on WhatsApp at +91 94697 93349. We will respond within 7 business days.
8. Data Retention
- Account data is kept as long as your account is active.
- Booking records are kept for up to 2 years for service history.
- OTP records are deleted immediately after use or expiry.
- Password reset links are deleted immediately after use or expiry.
- On account deletion, all your personal data is permanently removed within 30 days.
9. Cookies
Our website does not use tracking or advertising cookies. We only store your login session locally on your device to keep you logged in. This data is never shared with anyone.
10. Children's Privacy
Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the date at the top of this page. Continued use of our services means you accept the updated policy.